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Monitoring

MonitoringMCS utilises a combination of on-site visits and remote monitoring tools to ensure that the IT environment is stable and proactively managed. Remote monitoring includes the on-going automated daily monitoring of the server infrastructure including:

  • Backups
  • Disk utilisation
  • Windows security
  • Operational events  

 

The MCS technical team will be automatically alerted and dispatched to address any abnormalities or failures noted in the environment. In addition to proactive monitoring, MCS also provides regular on-site support to address any issues requiring on-site presence and to drive service improvement initiatives.


MCS strongly believes that a combination of regular on-site visits combined with remote monitoring and support activities provides clients with the optimal level of support required. Proactive on-site support is pre-scheduled and provides the opportunity for MCS engineers to address any non-emergency desk side support or infrastructure activities.