MCS has acquired unrivalled expertise in the provision of technology services, including the very specific requirements of the offshore financial services industry. MCS appreciates the fundamental requirement that IT infrastructure must be both dependable and satisfy core business requirements.
As companies become more reliant on Information Technology, MCS can address the demand for certified and skilled professionals to manage your IT environment enabling your business to focus on its core business operations. Alternatively, MCS can supplement your in-house IT resources in specialised technical areas or provide additional cover during peak times, planned and unplanned staff absences.
MCS Operational IT Support services are designed for organisations of all sizes in the offshore environment with diverse business, application and infrastructure needs: from the local offices of Fortune 500 companies, through to niche focus organisations with less than five employees. MCS works closely with each client to match the MCS solution to each client’s specific requirements.
There are a number of benefits realised by clients who choose to partner with MCS for Operational IT support:
Handing you back your time
MCS can manage all reactive operational support issues as well and pro-actively monitor and manage infrastructure and applications. This allows client staff to focus on the core requirements of the business.
Faster, more reliable IT infrastructure
MCS has significant experience in delivering IT services in the offshore environment. By partnering with MCS, clients are able to access the leading edge products, best practice processes and highly qualified staff required to ensure IT infrastructure runs at maximum efficiency.
Access to highly certified resources
MCS has a large award-winning team of highly certified and experienced technical resources and high levels of partnership with the global technology market-leaders.
Reduction in downtime
MCS offers proactive services which monitor and manage IT infrastructure. By utilising some of the latest monitoring tools, MCS is able to address many issues before they occur, or effectively address any reactive support issues.
Reduction in IT costs
MCS utilises the latest technology, tools and industry best practices in service delivery, provided by a team of highly-skilled, multi-disciplined and dedicated IT professionals. This means that this key element of organisational back office functionality is not compromised, delivering both lower IT operational support costs and world-class service delivery.