Co-SourcingMany IT support departments struggle to recruit and retain staff with the right skills, or are unable to focus on strategic projects because they are too busy 'fire-fighting' day-to-day support problems. Meanwhile, users demand ever-higher levels of service as the support department struggles under the burden of escalating IT costs and increasing budgetary pressure.

Under these circumstances a Managed Service approach allows organisations to retain control of their own IT strategies and maximise the value of their own internal specialists whilst drawing on specialist resources from a third party who will handle particular tasks and manage a range of support services to supplement the skills of in-house staff.