Document Management

Document & Records ManagementDocument management, also known as content management, is the systematic approach to digitizing, storing, managing, and retrieving documents. All organizations, regardless of size, must manage two types of data:

  • Structured data (database information)
  • Unstructured data (paper documents, pictures, etc.)

Document management solutions provide tools that allow you to capture, route, store, manage, and archive your unstructured data in a very secure way. Document management solutions allow you to manage this unstructured data by storing it in a single repository and linking it together by one or more “keys” (e.g., customer number, employee ID). It can then be quickly and easily accessed—by authorized users only—either directly from within the document management system, or through one or more of your organization’s software applications.


A well-designed document management solution can significantly lower operational costs and improve the efficiency with which documents and other electronic content are handled. The customers we have worked with have reported the following benefits:


  • Reduced costs associated with storing and retrieving paper and electronic documents
  • Reduced storage space
  • Improved operational efficiencies through the electronic routing and sharing of documents
  • Improved security of electronic content, including paper documents that have been converted into an electronic format
  • Enhanced ability to provide operational continuity in the event of a disaster
  • Improved regulatory compliance